FAQ's

Business Hours

Sunday - Thusday. My hours of business are sometimes unusual (even in the evening), hence why there is no contact number on my ‘Contact Us‘ page. You will get a faster response via email as these are often answered when out of the office.

Public Holidays, Friday, Saturday - closed
 

Payment

Payment can be made either via direct deposit (allow 1 - 2 business days to clear), or instantly by credit card, or by using Paypal.  All details are available at checkout.

Phone Orders

Unfortunately phone orders are not accepted due to the way the payment gateway on my website is structured. All orders need to be placed on the website so that you are able to keep track of the progress of your order, and so that I have all the details that you have written, rather than what may be mistakenly taken down by a phone call.

If you are uncertain about using the credit card details via my fully secure 128-bit encrypted payment page, other options for payment are available upon going through checkout.

 

Printing

The certificates are either printed on high-quality pre-printed paper, or on to glossy photo paper.

 

Shipping

Items are created and shipped within 2 business days.  For more complicated names with the Coat of Arms products, extra time may be required to properly research that the correct COA is being used.

 

Email certificates are emailed within 2 business days.  If you have not received your item within 2 business days, please check your junk mail folder.

 

 

For most items, Gifted Memories uses Australia Post to provide it's standard shipping, and also express shipping up to 500gm. Australia Post delivery estimations are listed below.  Please note that these are only ESTIMATES.  Generally they can be faster, but occasionally they can be slower, especially to remote locations.

 

Times may also vary due to seasonal adjustments, such as Mother's Day, Christmas and Valentine's Day.

 

For Express Shipping we use Australia Post. Once again, these times are estimates, but if you have not received your item within this time frame, please check your tracking, which you will receive by email.

 

Of course, please choose express post when you have a deadline, even if it is a week away.  Always err on the side of caution.

 

 

 

Location

 

Estimated Delivery Time    

Standard Post

Estimated Delivery Time 

Express Post

     
Brisbane 3-4 Business Days  1 Business Day
Cairns 1 Business Day  1 Business Day
QLD Other 2-6 business days  2 business days
Sydney 4-5 Business Days  1-2 Business Days
NSW Other 4-7 Business Days  2-3 Business Days
Melbourne 5-6 Business Days  1-2 Business Days
VIC Other 5-7 Business Days  2-3 business days
Adelaide 5-7 Business Days  1-2 Business Days
SA Other 5-8 Business Days  2 - 4 business days
Hobart 5-6 Business Days  1-2 Business Days
TAS Other 5-7 Business Days  2 - 3 business days
Perth 7-9 Business Days  1-2 Business Days
WA Other 8-10 Business Days  3 - 4 business days
Darwin 5-6 Business Days  1-2 Business Days
NT Other 7-9 Business Days  3 -4 business days
Canberra & ACT      4-7 Business Days  1-2 Business Days